Last updated: October 2026. This is a translation for convenience; the Spanish version is the legally binding text.
1. Who is responsible for your data
PANAMETCO, S.A., tax ID (RUC) 155723261-2-2022 DV 69, with its address at Panapark Free Zone, Warehouse 26, Pan-American Highway, 24 de Diciembre, Panama. Contact email: contacto@panametco.com.
2. What data we collect
The data you enter in the contact form: name, company, email, phone, country, product of interest and message. If you write to us by email or WhatsApp, also the data you include in that message.
We do not ask for sensitive data. Please do not include it in your message.
3. What we use it for
To answer your enquiry and, if you ask us to, to prepare and send you a quote and follow up on it. We do not use your data to send you advertising, and we do not sell it or pass it on to third parties for their own purposes.
4. Legal basis
Your consent, which you give by ticking the box in the form before sending it. You may withdraw it at any time by writing to contacto@panametco.com; withdrawal does not apply retroactively. If you later do business with us, we will process your data to fulfil that business relationship.
5. Who can access your data
The PANAMETCO, S.A. staff who handle sales enquiries, and the technology providers that host the website, receive the form and provide our email (Cloudflare for website hosting, Web3Forms for receiving the form, and Google Workspace for email). These providers may have their servers outside Panama. By sending the form, you consent to that transfer, which is limited to what is needed to answer your enquiry.
6. How long we keep it
For as long as needed to answer your enquiry and then for two years from our last communication with you, after which we delete it. If your enquiry leads to a business relationship, we will keep it for the period required by law for commercial and accounting records.
7. Your rights
You may ask us at any time, free of charge, for:
- Access: to know what data of yours we hold.
- Rectification: to correct any data that is wrong.
- Erasure: to delete your data.
- Objection: to stop processing it, on well-founded and legitimate grounds.
- Portability: to receive a copy of your data in a commonly used format.
To exercise these rights, write to contacto@panametco.com with the subject “Data protection”, stating your name and the right you wish to exercise. We will answer access requests within ten business days at most and make any appropriate corrections within five business days at most.
If you consider that we have not dealt with your request, you may contact Panama’s National Authority for Transparency and Access to Information (ANTAI).
8. Security
The website uses an encrypted connection (HTTPS), and we apply reasonable measures to protect your data against unauthorized access, loss or alteration.
9. Cookies
This website does not use tracking or advertising cookies. If we add analytics tools in the future, we will ask for your consent first and update this notice.
10. Changes to this notice
We may update this notice. The date of the latest update appears at the top.